Ashley Furniture Industries Warranty Information
Ashley Furniture Industries Limited Warranties
The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable.Ashley Furniture Industries, LLC (“Ashley”), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below.
All warranty periods commence on the date of delivery of the product.
Product or Part |
Limited Warranty Duration |
Labor Coverage |
Frames Used In Upholstered and Leather Products |
Limited Lifetime Warranty* |
1 Year |
Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. The Webbed Seating System is the webbing used to support the seating area. |
5 Year Limited Warranty |
1 Year |
Recliner Mechanisms |
5 Year Limited Warranty |
1 Year |
Sleeper Mechanisms |
3 Year Limited Warranty |
1 Year |
Sleeper Mattress** |
3 Year Limited Warranty - Pro-rated |
1 Year |
Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached Cushion which means each cushion core in a seat cushion which is attached to the product. |
1 Year Limited Warranty |
1 Year |
Leather and Upholstery Fabric**** |
1 Year Limited Warranty |
1 Year |
Top of Bed Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a comforter set. |
30 Days |
30 Days |
Finishes and all Other Furniture Products Finishes and all Other Furniture Products means all finishes and other parts, components, and other furniture products not specifically included in the above Limited Warranties, including but not limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper mattresses, marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment centers, lamps, electrical components (other than light bulbs), recliner pull cords and handles incorporated into any furniture product. |
1 Year Limited Warranty |
1 Year |
*As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable use.
**After the first year of use, Ashley will replace the sleep mattress on the following prorated basis: more than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less than 3 years of use, 80% of the cost of the replacement is covered.
***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.
****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. These Limited Warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and are not valid when heavy soiling or abuse is evident. These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.
LIMITATIONS AND EXCEPTIONS
The following limitations and exceptions apply to the Limited Warranties:
Remedy
Under these Limited Warranties, for all of its products other than an Unattached Cushion (as defined in the topical heading “Cushioning”), the sole liability of Ashley is limited to repair, or at its option replacement, of the applicable product or part found, upon examination of an authorized manufacturer’s representative of Ashley, to evidence a material manufacturing defect. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.
In addition, during the period of any applicable Labor Coverage, Ashley will pay, within one year from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts (at Ashley’s option) and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. The costs associated with transporting the furniture or parts from your home to the retailer or from the retailer to your home are excluded from all Limited Warranties.
For Unattached Cushions with a material manufacturing defect, Ashley will replace the defective Unattached Cushion provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure set forth in these Limited Warranties, and (ii) if requested by Ashley, returns the defective cushion core contained within an Unattached Cushion to Ashley Furniture Industries, LLC, Attn: Director of Quality, One Ashley Way, Arcadia, WI 54612. The remedy specified in this paragraph is Ashley’s sole liability related to Unattached Cushions.
Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
All Products
These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non- residential uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise purchased “as is” or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care. These Limited Warranties are null and void if furniture has been moved from original point of delivery to consumer.
Chemical Treatments
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Ashley.
Leather, Upholstered Fabric and Finishes
The Limited Warranties on “Leather,” “Upholstered Fabric,” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling or improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Ashley.
Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Ashley.
Implied Warranties
Implied Warranties, Including Any Of Merchantability And Fitness For A Particular Purpose Imposed On The Sale Of This Furniture And Its Parts Under State Law, Are Limited In Duration To The Applicable Warranty Duration Of The Product Or Part And No Warranties Apply After That Period. Some States Do Not Allow Limitations On How Long An Implied Warranty Lasts, So The Above Limitations May Not Apply To You.
DISCLAIMER
No Other Express Warranty Has Been Made Or Will Be Made On Behalf Of Ashley With Respect To The Furniture And Its Parts, Or The Operation, Repair, Or Replacement Of The Furniture And Its Parts. Furthermore, No Representative Of Ashley Or Its Distributors Or Retailers Is Authorized To Make Any Changes Or Modifications To These Limited Warranties.
Some Retailers Offer Extended Or Additional Warranties, Including But Not Limited To Extended Or Additional Fabric Warranties, Either From The Retailer Or Through A Third-Party. Ashley Shall Not Be Liable Under Any Extended Or Additional Warranties Offered By Any Retailer Or Through A Third-Party Under Any Circumstances.
In No Event Shall Ashley Be Responsible For Consequential Or Incidental Damages, Such As Loss Of Use, Inconvenience, Loss, Or Damage To Personal Property, Whether Indirect Or Direct, And Whether Arising In Contract Or Tort Even If It Had Reason To Know In Advance That Such Damages Were Possible. Some States Do Not Allow The Exclusion Or Limitation Of Incidental Or Consequential Damages, So The Foregoing Limitation Or Exclusion May Not Apply To You.
In No Event Shall Ashley’s Responsibility Exceed The Purchase Price Of The Product Or Its Replacement.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
CAUTION
Motion furniture (recliners, sleeper sofa, etc.) has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. Only the occupant should operate it.
CLAIM PROCEDURE
To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.
Contact us by sending an email to furniturebywalker@gmail.com to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request. You must make arrangements with Furniture by Walker to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home.
**If the retailer from which you purchased the furniture has closed and you need service, contact Ashley in writing or call Ashley Furniture Customer Service.
Contact form
Collapsible content
Privacy Policy
Welcome to the website of Furniture By Walker (hereinafter "We", "Us", "Our"). We thank You (any visitor to Our website and hereinafter "You" or "Your") for visiting Our website and considering Our products and services.
The following policy explains how information about You is used and protected. As stated in Our Terms of Service, Our Privacy Policy forms are part of Your legal agreement with Us. Your agreement with this policy that You clicked, signifies that You agree with all terms of this Policy. Please do not use this Website if You disagree with any part of Our Privacy Policy.
We want to assure all of Our customers that whenever information is used, it is done with discretion. The safeguarding of customer information is an issue We take seriously at Retailer Web Services. To affirm Our continuing commitment to the proper use of customer information, We have set forth the following Privacy Policy.
Information Collected
Non-Personal Information When You use Our website, Our servers may automatically collect certain Non-Personal Information such as: Your IP address, Your operating system or Your browser.
Our Use of Cookies We may use Cookies to store or retrieve information. Cookies are a small piece of text stored on Your browser which may allow Us to identify You upon return to the website or to remember specific information such as Your display options. Cookies are neither a virus nor spy-ware. You hereby authorize the use of cookies by Us.
Personal Information Collected The Personal Information We may collect and store is the information that You voluntarily disclose to Us upon registration or ordering, including but not limited to; any information that identifies, relates to, describes, or is capable of being associated with a particular individual.
Whether or not You submit the following information to Us, "Personal information" shall mean any information concerning a natural person which, because of name, number, personal mark, or other identifier, can be used to identify such natural person; including but not limited to:
- A. Name or alias, address, IP address, email, account name, and other identifiers such as social security, driver's license, or passport number; or
- B. Any information that identifies, relates to, describes, or is capable of being associated with, a particular Individual, including, but not limited to, signature, physical characteristics, education, employment or employment history, and financial, medical or health insurance information, as well as the following numbers: telephone, Insurance policy, bank account, credit card, and debit card; or
- C. Characteristics of protected classifications under state or federal law; or
- D. Commercial information, such as records of personal property, products or services purchased or considered, and purchasing histories or tendencies; or
- E. Biometric information, meaning physiological, biological, or behavioral characteristics, including DNA, sufficient to establish identity, such as images of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings capable of producing an identifier template, as well as keystroke and gait patterns or sleep, health, or exercise data that contain identifying information; or
- F. Internet or other network activity such as browsing history or interactions with websites, apps, or ads; or
- G. Geolocation data; or
- H. Audio, electronic, visual, thermal, olfactory, or similar information; or
- I. Professional or employment-related information; or
- J. Education information including the name or address of a student or family members, student number, date or place of birth, mother's maiden name, handwriting, or other information that could identify a student with reasonable certainty; or
- K. Inferences drawn from any of the above information to create a consumer profile.
Third Party Information Our Website may contain links or display advertising from third parties. Non-Personal and Personal Information You voluntarily provide to third parties through links on Our website may be shared with Us by Our advertisers and other third parties. In addition, We may receive Personal Information from co-registration partners when You have voluntary agreed to allow a third party to share their data. We have no control over the privacy practices of these third parties. Please be sure to read and accept the Privacy Policy on any website You visit.
No Information Collected from Children We do not intentionally collect Personal Information from people who have not yet reached the age of majority in their jurisdiction. If you have not yet reached the age of majority in Your jurisdiction please leave our site immediately.
Storage and Security of Personal Information
Data Protection Officer We have designated a Data Protection Officer (DPO) for Us who has the duty to: Ensure by contract that third parties to whom the company transfers personal information will adequately protect the information and use it only for specified lawful purposes; protect Your personal data using appropriate security measures; notify authorities of personal data breaches; obtain appropriate consents for processing data; keep records detailing data processing; train privacy personnel and employees. Please feel free to contact Our Data Protection Officer by email to furniturebywalker@gmail.com.
Information Storage We store Your Personal Information on Our computers, and We believe We have reasonable security measures in place including administrative, technical and physical safeguards that are appropriate for the size and complexity of Our business to protect Your Personal Information including encryption of any personally identifying information. However, We cannot guarantee that Our security measures will prevent Our computers from being accessed without authorization and Your Personal Information stored on them stolen, deleted or changed. We assume no responsibility for such unauthorized actions.
You hereby agree that We may store Your data on Our servers located within the U.S. or anywhere in the cloud.
Security Breach Notice For any unencrypted data that We maintain that includes Personal Information, We will notify You of any unencrypted Personal Information that was, or is reasonably believed to have been, acquired by an unauthorized person. In the unlikely event that We do have a data breach We will be contacting Your state’s office of the Attorney General to report the breach and follow their instructions concerning communication with You and the repair that is required.
Disposal of Customer Records
When the time comes to dispose of Customer Records; We will shred, erase or otherwise modify the personal information when disposing of Customer Records under Our control.
How We Use Your Information
We may use Your Personal Information for any legal purpose in Our sole discretion, including but not limited to; membership, registration, log-in, or order fulfillment purposes. We may also use Your Personal Information to contact You by phone, U.S. mail, texts or email.
Dissemination of Individual Information
We may transfer Personal Information to third parties for order fulfillment, to respond to Legal Processes or governmental requests for information, or for any other legal purpose.
Do Not Track Requests
While Your browser may contain a "do not track" signal or other mechanism that provides You the ability to exercise choice regarding the collection of personally identifiable information or about Your Internet activities over time and across third-party sites or online services, Our systems are not set up to accommodate Your browser’s request.
Special Information for Nevada Residents
If You are a resident of the state of Nevada and a customer of Ours, You have the right to opt out of any "sale" of Your Personal Information. Simply write Us an email to furniturebywalker@gmail.com and We will remove Your Personal Information with-in 60 days and confirm this removal to You before any sale of Personal Information is made.
Privacy Policy Regulations For Residents of California Under the California Consumer Privacy Act of 2018 (CCPA)
The California Consumer Privacy Act of 2018, grants, a consumer various rights with regard to personal information relating to that consumer that is held by a business, including the right to request a business to delete any personal information about the consumer collected by the business, and requires the business to comply with a verifiable consumer request to that effect, unless it is necessary for the business or service provider to maintain the customer’s personal information in order to carry out specified acts.
The Personal Information We collect and store is the information that You voluntarily disclose to Us upon registration or ordering, including but not limited to; information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Whether or not You submit the following information to Us, "Personal information" shall include any information concerning a natural person which, because of name, number, personal mark, or other identifier, can be used to identify such natural person; including but not limited to:
- A. Name or alias, address, IP address, email, account name, and other identifiers such as social security, driver's license, or passport number; or
- B. Any information that identifies, relates to, describes, or is capable of being associated with, a particular Individual, including, but not limited to, signature, physical characteristics, education, employment or employment history, and financial, medical or health insurance information, as well as the following numbers: telephone, Insurance policy, bank account, credit card, and debit card; or
- C. Characteristics of protected classifications under state or federal law; or
- D. Commercial information, such as records of personal property, products or services purchased or considered, and purchasing histories or tendencies; or
- E. Biometric information, meaning physiological, biological, or behavioral characteristics, including DNA, sufficient to establish identity, such as images of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings capable of producing an identifier template, as well as keystroke and gait patterns or sleep, health, or exercise data that contain identifying information; or
- F. Internet or other network activity such as browsing history or interactions with websites, apps, or ads; or
- G. Geolocation data; or
- H. Audio, electronic, visual, thermal, olfactory, or similar information; or
- I. Professional or employment-related information; or
- J. Education information including the name or address of a student or family members, student number, date or place of birth, mother's maiden name, handwriting, or other information that could identify a student with reasonable certainty; or
- K. Inferences drawn from any of the above information to create a consumer profile. Personal information does not include publicly available information. For these purposes, publicly available means information that is lawfully made available from federal, state, or local government records.
Your Personal Data is being collected when required for the functionality of Our website; as well as for the purpose of fulfilling Your order and processing Your payment. Shipping and payment processing may be provided by a third party to whom We will provide Your data for this purpose.
You understand and agree that You are still responsible to follow the Privacy Policy of Our website as stated above. However, if there is any conflict between Our Privacy Policy and the CCPA then the CCPA regulations shall apply.
You have the right to request that We disclose to You the categories and specific pieces of personal information We have collected about You. If We receive a verifiable request from You to access Your personal information, We shall promptly take steps to disclose and deliver them to You, free of charge within 45 days (with a 45 day extension under certain conditions.) The information may be delivered by mail or electronically. Further, You have the right to request that We delete Your personal information with certain exceptions like the need to complete a transaction. This information shall cover the 12-month period preceding Our receipt of the verifiable consumer request and shall be made in writing and delivered through the consumer’s account with Us if You maintain an account with Us, or by mail or electronically at the consumer’s option if the consumer does not maintain an account. We are not obligated to provide the information requested by You more than twice in a 12-month period.
You shall have the right to request that if We sell Your personal information, or if We disclose it for a business purpose, that We inform You:
(1)The categories of personal information that the business collected about You.(2)The categories of personal information that We sold about You and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.(3)The categories of personal information that We disclosed about You for a business purpose.(b)A business that sells personal information about a consumer, or that discloses a consumer’s personal information for a business purpose, shall disclose, the information to You upon receipt of a verifiable consumer request from You.
You have the right to opt-out of any sale of Your information. To facilitate this right there is an opt-out button on Our home page entitled "Do Not Sell My Personal Information." Notwithstanding this provision, We may transfer to a third party the personal information of a consumer as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of the business.
We do not intentionally collect Personal Information from people who have not yet reached the age of majority in their jurisdiction. If you have not yet reached the age of majority in Your jurisdiction please leave our site immediately.
We will not discriminate against You because You exercised any of Your rights under the CCPA, including, but not limited to, by:
- A. Denying goods or services to You.
- B. Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
- C. Providing a different level or quality of goods or services to You.
- D. Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.
However, nothing in CCPA prohibits Us from charging You a different price or rate, or from providing a different level or quality of goods or services to You, if that difference is reasonably related to the value provided to You by Your data. We may offer financial incentives, including payments to You as compensation, for the collection of personal information, the sale of personal information, or the deletion of personal information. We may also offer a different price, rate, level, or quality of goods or services to You if that price or difference is directly related to the value provided to You by Your data. We may offer financial incentives to You only if You give Us prior opt-in consent which clearly describes the material terms of the financial incentive program, and which may be revoked by You at any time.
The obligations imposed on Us by the CCPA shall not restrict Us to:
(1)Comply with federal, state, or local laws.(2)Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities.(3)Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law.(4)Exercise or defend legal claims.(5)Collect, use, retain, sell, or disclose consumer information that is deidentified or in the aggregate consumer information.
We have designated a Data Protection Officer for Us who has the duty to: Ensure by contract that third parties to whom the company transfers personal information will adequately protect the information and use it only for specified lawful purposes; protect Your personal data using appropriate security measures; notify authorities of personal data breaches; obtain appropriate consents for processing data; keep records detailing data processing; train privacy personnel and employees. Please feel free to contact Our Data Protection Officer by email to furniturebywalker@gmail.com with any questions You may have.
Not for use by Residents of the European Union
We do not accept customers who are residents of the European Union. This website may not be used by any resident of the European Union.
Privacy Policy Updates For the Entire Website
This Privacy Policy is effective as of January 1, 2020. We reserve the right to revise this policy from time to time without prior notice. You will be notified of any material changes in Our Privacy Policy either by email or by a conspicuous posting on Our Website.
Return Policy
- Please be aware that All Sales are Final
If you have any questions or concerns regarding the items you wish to purchase please let our sales team know before placing an order. - Our customer service team members are available to assist you and will take the proper steps to handle any issues that you might have once you have received your items. We ask that you send an email to furniturebywalker@gmail.com with any issue you might have. Please place the customer name & sale number(if available) in the subject line of your email. If necessary attach pictures to your email and a member of our team will respond as quickly as possible to your concerns or requests. We ask that you please be patient while awaiting a resolution.
Financing
At Furniture By Walker, we want to make sure that all of our customers are given the opportunity to build the home of their dreams. Take a look below at a few different financing options that we offer. If you would like more information about each of the options listed below contact our store. Our staff will be happy to walk you through these options so that you make the best decision for yourself and your family.